Cancellation & Refund Policy

At SideQuest, we strive to provide the best gaming experience for our customers. We only sell slots for today and tomorrow, so a slot that is booked is a slot we have taken off the floor for you — please read this policy before you book, because bookings are final.

1. Booking Cancellations

All bookings are final. Once your slot is confirmed, it cannot be cancelled or rescheduled for a refund — a slot given up at short notice is one we usually cannot resell.

• Need to change a booking? Call us at +91 93809 34294 or speak to our staff at the venue. Where the floor can accommodate it, we may move your booking to another time as a courtesy — this is at our discretion and is not a cancellation or a refund.
• No-shows: if you do not arrive for your slot, the slot is released and any prepaid amount is not refundable.
• Cancellation by us: if we have to cancel your booking (equipment fault, maintenance, or the venue closing unexpectedly), we will move you to an equivalent slot where possible; otherwise any prepaid amount is refunded in full.

2. Refund Eligibility

Refunds are only given for problems on our side — specifically, a technical issue that keeps you from accessing the pool table or console you booked:

• Technical Issues: if a fault in our equipment or network prevents you from playing — including a venue-wide outage — and we cannot seat you at an equivalent table or console, you are eligible for a refund for the unused portion of your time. Our staff must be notified immediately, at the venue, to validate the issue.
• Cancellation by us: as above — a prepaid booking we cancel and cannot re-seat is refunded in full.
• Billing Errors: if you believe you have been charged incorrectly, please bring it to our attention immediately. We will investigate and, if an error is found, we will issue a full refund for the overcharged amount.

No other circumstances qualify for a refund. In particular, changing your plans, arriving late, or leaving early does not entitle you to one.

3. Non-Refundable Items

The following items are non-refundable:

• Snacks, beverages, and other consumable items.
• Promotional offers, discounts, or bundled deals, unless otherwise specified.

4. How to Request a Refund

To request a refund under section 2, please speak with a member of our staff at the front desk. You will be asked to provide your receipt and a brief explanation of the reason for your request. All such refund requests must be made on the same day as the booking. Refunds for bookings we cancel do not need to be requested — they are initiated automatically.

5. Refund Processing

Approved refunds will be processed to the same method as the original payment. Please allow up to 5-7 business days for the refund to appear on your statement.

6. Contact Us

If you have any questions about our Cancellation & Refund Policy, please contact us at mysidequest.in@gmail.com or speak to our staff in person.

We appreciate your understanding and cooperation. Game on!